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About Headway

• Headway community guidelines
• Headway for clients

Using Headway

• Insurance verification
• Joining Headway
• Managing your account
• Cancellations and rescheduling
• Using insurance on Headway

Customer support

• Medical record requests for health plans
• Emergency resources for clients
• Contacting Headway support

Data & privacy

• HIPAA compliance and PHI

Getting started

• Onboarding with Headway
• Recredentialing with Headway
• Headway's accepted licenses by state
• Using Violet, PESI, or the ERC for continuing education with Headway
• Working with Medicare Advantage on Headway
• Verifying your identity in Stripe
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Sessions & scheduling

• Telehealth / teletherapy / virtual sessions
• Independence Blue Cross virtual network
• Client identity verification
• Managing your calendar
• Importing external calendars into Sigmund
• Exporting your Headway calendar
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Provider payouts

• Provider incentive program payments
• Filing taxes
• Rates and agreements
• Getting paid

Seeing clients

• Introducing "Thanks" to improve client matching on Headway
• Cigna and Optum EAPs
• Anthem Bank of America EAP
• Working with Headway and Quest Behavioral Health
• Working with Headway and Carelon Behavioral Health
• Credentialing, licensing, and location requirements
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Growing your practice

• Getting client referrals
• Group practices
• Writing a successful profile bio
• Using Psychology Today to grow your practice
• Market yourself with social media
• Optimizing profile for referrals

Documentation, billing, & audits/reviews

• Bulk session confirmation for group practices
• Clinical quality at Headway for medication management providers
• Clinical assessments for clients with Horizon BCBS of New Jersey
• Documenting controlled substances prescriptions during session confirmation
• Clinical quality at Headway for talk therapy providers
• Psychiatrist and nurse practitioner resource hub
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Other

• Headway network quality process
• Credentialing policies – Arizona
• No Surprises Act

Account information

• Getting started on Headway
• Understanding client benefits
• Explanation of benefits (EOB) and Summary of Benefits & Coverage (SBC)
• Secondary insurance and coordination of benefits
• Using your Blue Cross Blue Shield (BCBS) plan on Headway

Therapy sessions

• Understanding the claims process: Submission, status, and common delays
• Calling your insurance company
• Communicating with your provider
• First phone consultation with provider
• First appointment with provider
• Using your Employee Assistance Program (EAP) sessions on Headway
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Fees & payment

• Navigating a benefit reset
• How we estimate session costs, and why session costs may change
• Using your FSA, HSA, or HRA on Headway
• Client fees and responsibility
• Payment method
• Unexpected fees and charges