Getting started with the Headway app

Updated

Using the Headway app on your iPhone

You can use the Headway app to message your therapist, join sessions, and manage your care — all from your iPhone.

 

Getting the app

The app is new to the App Store, so it may not show up right away in search.

 

Checking your device

The app works on iPhones running iOS 18 or later. It isn't available on iPad or Android yet.

If you don't see the app in search, check your iOS version:

  1. Open Settings
  2. Tap General
  3. Tap About
  4. Look for iOS Version

If you're searching from an iPad, that's why it isn't showing up — the app is currently built for iPhone only.

If your device isn't supported: You can keep using headway.co in any browser. Everything works there the same way it does today.

 

What you can do in the app

  • Message your therapist and get notified when they reply
  • Join telehealth sessions with one tap
  • See your insurance cost details and deductible progress
  • Rebook with your therapist
  • Get appointment reminders through push notifications

This is an early version of the app. We're adding more features over time.

 

Joining a session from the app

There's no waiting room when you join a telehealth session from the app. Your therapist may already be on screen when you join, or you may arrive first.

If your therapist hosts sessions on Zoom, join the way you always have, using the link your therapist sends you.

 

Choosing the app or the web

Using the app is optional. Your care, appointments, and account are the same whether you use the app or headway.co, and you can switch between them anytime.

 

Testing the beta version

If you tested the app through TestFlight, we'll keep rolling out new features there before they go live for everyone. Keep testing and sharing feedback — take a screenshot in the app and select Share Beta Feedback.

 

If something isn't working

Go to headway.co in your phone's browser. Everything in the app also works there, including joining a telehealth session.

If you need further help, contact us and let us know you were using the app.

Disclaimer: This document is for educational purposes only and is not intended as professional or legal advice. It may contain errors or missing information, and recent changes in policies, regulations, or payer requirements may not be reflected. Because requirements vary by organization and jurisdiction, please consult legal counsel, the appropriate regulatory or licensing authority or your designated Headway contact for guidance specific to your situation.

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