Credentialing
Yes – Headway supports multi-state credentialing. More information and requirements can be found in our Help Center article: Credentialing with Headway.
The length of time it takes to get credentialed with Headway depends on if your clinician is already in-network with one of our insurance carriers. Most panels can take as little as 15-30 days to complete the credentialing process. Other carriers can take 90-120 days, based on the state and carrier. Please note that we cannot guarantee a specific timeline, but do our best to provide the best estimate.
Each clinician does not need their own COI; Headway can credential a staff clinician using the group/business’s policy. However, please make sure there is an employee list with clincan’s name included with the Certificate of Insurance (COI). You can learn more about COI requirements here: Certificates of insurance (COI).
Headway cannot support incident-to billing, or billing sessions on behalf of supervised provisionally licensed therapists. If you currently bill insurance for these types of sessions, you can continue doing so off of the Headway platform.
Billing for sessions
Sessions must be entered into our system before the session occurs, and confirmed by the group practice owner, admin, or staff clinician within 30 days. Headway always recommends confirming sessions within 48 hours, so there are no delays in session reimbursement.
Headway pays providers twice a month, on the 15th and on the last day of the month.
Sessions confirmed on the 1st - 15th of the month are paid to you on the last day of that month. Sessions confirmed on the 16th - last day of the month would be paid to you on the 15th of the following month.
Learn more about group practice payments through Headway: Group practice payments.
Client insurance verification
Each insurance client you anticipate billing sessions through Headway will need to create a Headway account so that:
- We can automatically verify their insurance benefits and coverage (you and the client will have visibility on how much they will pay for therapy)
- We can collect the amount for their sessions (co-pay, session amount, cancellation fee, etc.)
- The client can review and acknowledge our standard forms
Click here to learn more about Headway's client intake and experience.
Storing documentation on Headway
Headway has an EHR that is free to use. However, if you are currently using another EHR platform for scheduling, communication, tele-therapy, and documentation recording and storage, you can continue doing so. A demo of the platform and additional expectations will be shared on your introductory call. To learn more about storing documentation on Headway, visit the following articles:
Onboarding
No – it's completely up to the group practice stakeholders to determine if they'd like to manage their clinician’s accounts for them or not. As a reminder, we offer two different levels of access (full admin access and Sigmund Lite access).
Headway cannot merge or transfer pre-existing provider accounts into group practices as new clinicians. We will need a net-new clinician account created to ensure we have all relevant details associated with your group and to protect PHI. Any pre-existing credentialing statuses on Headway for a provider will be replicated in the new account within 7 days.
Group practice owners and admins can add new providers directly through the Manage team section of their Headway admin portal. Learn more: Adding a new provider to your group practice on Headway.
Group practice referral bonus
Yes – as soon as a new clinician completes their credentialing form, the practice owner or admin will be sent $50 gift card (usually sent within two weeks) to the email address associated with the group’s main point of contact. Click here for more information on Headway's provider referral program.