Providers

Getting started with Headway

• Onboarding with Headway
• Common Headway intake errors and how to resolve them
• Seeing Florida Blue members on Headway
• Submitting additional documentation for credentialing
• BCBS TX individual credentialing requirements
• Setting up your profile in the provider portal

See all 17 articles

Growing your practice

• Getting client referrals
• Optimizing profile for referrals

Working with and seeing clients

• Identity verification and your practice — group admin guide
• How identity verification affects your clients
• Guiding clients through entering their insurance
• Seeing clients through the BCBS MN Crisis Response Program
• Seeing Kaiser Permanente Hawaii members
• Introducing "Thanks" to improve client matching on Headway

See all 22 articles

Scheduling and session management

• Telehealth / teletherapy / virtual sessions
• Using the consultation phone line
• Using the consultation phone line
• Practice location quality
• Independence Blue Cross virtual network
• Confirming client identity at your practice

See all 10 articles

Provider payments

• Provider incentive program payments
• Filing taxes
• Rates and agreements
• Getting paid

Audits and reviews

• Guidance and resources on feedback for billing compliance
• Headway-initiated billing and documentation reviews
• Audit records requests
• Chart reviews and audits on Headway

Clinical quality and risk management

• Navigating the PRM pathway
• Quality documentation standards for 90791
• Therapist resource hub
• Clinical quality at Headway for prescribers
• Psychiatrist and nurse practitioner resource hub

Coding and billing

• 99215 + psychotherapy add-on billing paused for Anthem CO and OH
• Reducing audit risk when billing 99205 and 99215
• 90785 unpacked: When sessions get more complex
• Understanding the scrutiny behind 99205 / 99215 + add-on psychotherapy
• CPT code changes
• Incident-to billing

See all 10 articles

Group practices

• Adding a new provider to your group practice on Headway
• Group practice onboarding resources
• Group practice FAQs
• Group practice payments
• Starting a group practice on Headway
• How group practices work on Headway

Clinical documentation

• AI-assisted notes: Notes generated from Headway Telehealth transcript
• Diary-style documentation and why it can create risk
• General documentation guidance
• 4-Step MDM documentation & leveling shortcut for behavioral health
• Headway’s updated psychiatric templates
• AI-assisted notes

See all 15 articles

Headway EHR features

• Using chart notes to document non-session encounters
• Headway Telehealth

Policies

• Clinical Policies

Other

• e-Prescribe on Headway (powered by DrFirst)
• Headway network quality process
• Credentialing policies – Arizona
• No Surprises Act