Providers

Getting started with Headway

• Onboarding with Headway
• Getting credentialed with more eligible plans
• Common Headway intake errors and how to resolve them
• Seeing Florida Blue members on Headway
• Submitting additional documentation for credentialing
• BCBS TX individual credentialing requirements

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Growing your practice

• Building your caseload and getting clients into care
• Understanding the marketplace service fee
• Optimizing your Headway profile for marketplace matches

Working with and seeing clients

• Recommending the Headway app to your clients
• Adding eligible insurance plans to your practice
• Identity verification and your practice — group admin guide
• How identity verification affects providers and their clients
• Guiding clients through entering their insurance
• Seeing clients through the BCBS MN Crisis Response Program

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Scheduling and session management

• Telehealth / teletherapy / virtual sessions
• Confirming free consultations
• Practice location quality
• Independence Blue Cross virtual network
• Confirming client identity at your practice
• Managing your calendar

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Provider payments

• Provider incentive program payments
• Filing taxes
• Rates and agreements
• Getting paid

Audits and reviews

• Guidance and resources on feedback for billing compliance
• Headway-initiated billing and documentation reviews
• Audit records requests

Clinical quality and risk management

• Navigating the PRM pathway
• Quality documentation standards for 90791
• Therapist resource hub
• Clinical quality at Headway for prescribers
• Psychiatrist and nurse practitioner resource hub

Coding and billing

• 99215 + psychotherapy add-on billing paused for Anthem CO and OH
• Reducing audit risk when billing 99205 and 99215
• 90785 unpacked: When sessions get more complex
• Understanding the scrutiny behind 99205 / 99215 + add-on psychotherapy
• CPT code changes
• Incident-to billing

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Group practices

• Adding a new provider to your group practice on Headway
• Group practice onboarding resources
• Group practice FAQs
• Group practice payments
• Starting a group practice on Headway
• How group practices work on Headway

Clinical documentation

• Annual chart review guidelines for psychiatric providers
• Annual Chart Review: Guidelines for talk therapists
• About your annual chart review
• Scribe: Privacy, data, and talking with your clients
• Completing baseline assessments for new clients
• Getting AI-assisted notes from your Headway Telehealth session

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Headway EHR features

• Using Headway Telehealth
• Using chart notes to document non-session encounters
• Headway Telehealth

Policies

• Clinical Policies

Other

• HOKU for Hawaii Medicaid account creation
• Blue Cross and Blue Shield of Nebraska e-Apply account creation
• e-Prescribe on Headway (powered by DrFirst)
• Headway's Quality Improvement Committee (QIC)
• Credentialing policies – Arizona
• No Surprises Act