Providers

Getting started with Headway

• Onboarding with Headway
• Submitting additional documentation for credentialing
• BCBS TX individual credentialing requirements
• Setting up your profile in the provider portal
• Recredentialing with Headway
• Headway's accepted licenses by state

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Growing your practice

• Getting client referrals
• Optimizing profile for referrals

Working with and seeing clients

• Seeing clients through the BCBS MN Crisis Response Program
• Seeing Kaiser Permanente Hawaii members
• Introducing "Thanks" to improve client matching on Headway
• Working with Headway and Quest Behavioral Health
• Working with Headway and Carelon Behavioral Health
• Credentialing, licensing, and location requirements

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Scheduling and session management

• Telehealth / teletherapy / virtual sessions
• Independence Blue Cross virtual network
• Client identity verification
• Managing your calendar
• Importing external calendars into Sigmund
• Exporting your Headway calendar

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Provider payments

• Provider incentive program payments
• Filing taxes
• Rates and agreements
• Getting paid

Audits and reviews

• Guidance and resources on feedback for billing compliance
• Headway-initiated billing and documentation reviews
• Audit records requests
• Chart reviews and audits on Headway

Clinical quality and risk management

• Quality documentation standards for 90791
• Therapist resource hub
• Clinical quality at Headway for prescribers
• Psychiatrist and nurse practitioner resource hub

Coding and billing

• CPT code changes
• Incident-to billing
• "Code First" rules (ICD-10)
• ICD-10 Diagnosis Code Changes
• Private pay and bill elsewhere
• Current Procedural Terminology (CPT) codes

Group practices

• Adding a new provider to your group practice on Headway
• Group practice onboarding resources
• Group practice FAQs
• Group practice payments
• Starting a group practice on Headway
• How group practices work on Headway

Clinical documentation

• Diary-style documentation and why it can create risk
• General documentation guidance
• 4-Step MDM documentation & leveling shortcut for behavioral health
• Headway’s updated psychiatric templates
• AI-assisted notes
• Bulk session confirmation for group practices

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Headway EHR features

• Using chart notes to document non-session encounters
• Headway Telehealth

Other

• Headway network quality process
• Credentialing policies – Arizona
• No Surprises Act