The Headway Patient Rights & Responsibility policy aims to support respectful, collaborative, and effective therapeutic relationships by ensuring that patients are informed, respected, and engaged in their care, while also understanding their role in the therapeutic process.
Patient Rights
- Right to Confidentiality: Patients have the right to the assurance that their personal and medical information will be kept confidential by Headway and used only as permitted by applicable law. Disclosures permitted without authorization are referenced in Headway’s Privacy Policy. Exceptions can be made if there is a concern for safety or if records are requested by court or other lawful order.
- Right to Informed Consent: Patients have the right to receive all necessary information related to their care in order to make informed decisions about the treatment they can receive through Headway.
- Right to Respect and Non-Discrimination: Patients have the right to be treated with respect and without discrimination by their providers and Headway. Patients have the right to access treatment regardless of race, color, religion, national origin, age, sex, sexual orientation, gender, identity, marital status, familial status, disability, veteran status, or any other protected group.
- Right to Quality Care: Patients have the right to receive treatment services that meet the standard of care and are evidence-based care from qualified professionals. Patients also have the right to develop and implement their care plan in coordination with their provider. Headway will always support patients in finding and connecting with providers.
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Right to Access Information: Patients have a right to their information and records, and should contact their Headway provider for this information.
Patient Responsibilities
- Provide Accurate Information: Patients are responsible for providing correct and complete information about their health, identity, age, location, past medical history, and any other relevant details. Patients are also responsible for reporting changes in their general health condition, symptoms, including medication changes, to their provider. While Headway is not an emergency service, patients are responsible for accurately and truthfully reporting any emergencies to ensure appropriate and timely care.
- Follow Treatment Plans: Patients are responsible for reporting if they do not understand the planned treatment, including attending appointments and medication adherence to the best of their ability.
- Respect for Staff and Other Patients: Patients are responsible for participating in their treatment in a cooperative and respectful manner. Patients are also expected to treat Headway with respect and courtesy. Patients should not engage in intimidation, discriminatory or explicit language, or misrepresentation of fact.
- Financial Obligations: Patients are responsible for understanding and fulfilling any financial obligations related to their care.
- Do Not Record Sessions: Patients will not record any sessions with their providers or Headway staff without explicit consent.
- Avoid Medical Fraud: Patients will not knowingly initiate or participate in medical fraud.
- Report Unethical Behavior: Patients are responsible for reporting illegal or unethical behavior by their provider to our team.
Effective date: 07/30/2024
Review/approval date: 07/30/2024
Approved by: Senior Compliance Manager