Using the Session Prep Sidebar

Updated

The Session Prep Sidebar gives you a quick snapshot of your next client before you walk into a session — so you don't have to dig through a long last-session note or rely on memory between back-to-back appointments.

What's included

The sidebar combines AI-generated prep content with existing client information in one place.

AI-generated:

  • A last-session snapshot — what you discussed and any homework assigned
  • A longitudinal summary of your client's progress over time

Surfaced from your existing client record (not AI-generated):

  • Completed assessments and PROMs
  • Treatment goals
  • Billing details
  • Unconfirmed or upcoming sessions

Where to find it

  • Calendar — click See client summary on a session
  • Home — click the underlined client name
  • Messages — click the underlined client name
  • Telehealth — the panel expands automatically when you enter the session

Frequently asked questions

What are the AI summaries based on?

Your own existing session notes (and, for some providers, transcript-derived notes). The tool doesn't pull in outside information or anything you haven't documented. We worked directly with our clinical team to identify the most useful content to help you prep for your sessions efficiently.

Is this a diagnosis or treatment recommendation?

No. It's a prep aid only — not a diagnosis, treatment plan, or clinical advice. Your clinical judgment is key; you're always the reviewer. Always verify against the actual note and client record before making any care decision.

Can my client see it?

No. It's a provider-facing prep view. It's not shown to clients and is not part of the official client record.

Is my client's data safe / is this HIPAA-compliant?

Yes. It's managed in line with Headway's data-privacy frameworks, including HIPAA. Learn more about HIPAA compliance and PHI.

Can I turn it off?

You can dismiss the panel any time — it won't stay open if you close it. If you'd prefer not to use it at all, contact Support and we'll remove it from your account.

Something looks wrong or missing — what do I do?

Please tell us. Click Leave feedback under the client summary or last-session snapshot, or contact Support. This directly shapes the product.

Disclaimer: This document is for educational purposes only and is not intended as professional or legal advice. It may contain errors or missing information, and recent changes in policies, regulations, or payer requirements may not be reflected. Because requirements vary by organization and jurisdiction, please consult legal counsel, the appropriate regulatory or licensing authority or your designated Headway contact for guidance specific to your situation.

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