Calling your insurance company

Updated

You may want to reach out directly to your insurance company to clarify exactly what your plan covers and how much you’ll need to pay for sessions on Headway.

Your insurance company's member or customer service can help you get the information you need. The phone number to call will be listed on the back of your insurance card. 

Some questions you can ask: 

  • Are mental health services covered under my plan?

  • What specific mental health services are covered (therapy, counseling, psychiatrist visits, etc.)?

  • What is my copay or coinsurance for mental health visits?

  • Is there a deductible I need to meet before coverage kicks in for mental health services?

  • How much does my insurance cover for each session or visit?

 

Verifying if Headway is in network with your plan

To verify if Headway is in network with your plan, you'll need to call your insurance company's member services or customer service number; you can locate this on the back of your insurance card.

Please note: we're not currently able to accept insurance plans affiliated with Medicaid or Medicare.

In the event you’re looking for an in-network provider, we suggest consulting your provider directory with your insurance company or finding a therapist using a third-party resource such as Psychology Today.


What you'll need to make the call

  • Your insurance card (they'll ask for your member ID and date of birth) 
  • Headway's information for your state
    • Headway's group name
    • Headway's Tax ID Number (TIN) and National Provider Identifier (NPI)
    • Headway's address

 

What to ask when you're on the phone 

Once you're speaking with a representative at your insurance company, you can say the following:

"Can you please verify whether a provider group is in network with my plan? I have the provider group's name, NPI, Tax ID number, and address."

From there, the representative should ask for everything they need to verify if we are in network with your plan.

See below for Headway's information in your state

Before hanging up, be sure to get your call reference number from the agent. The call reference number helps our team, if we need to reach back out to your insurance carrier – you'll need to include this number in your response to Headway. 

Having trouble verifying if Headway is in network? 

Reach out to us – our support team is happy to answer any questions you have, or make a call if deemed necessary. 

 

Headway's information

Find your state below and expand to find Headway's group name, Tax ID Number (TIN), National Provider Identifier (NPI), and address.

Alabama
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 2100 SouthBridge Parkway, Suite 650, Birmingham, Alabama 35209
Alaska
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 721 Depot Drive, Anchorage, Alaska 99501
Arizona
  • Group name: Headway Michigan Behavioral Health Services, P.C.
  • NPI: 1790377489
  • TIN: 861826692
  • Address: 2 North Central Ave Fl 18, Phoenix, Arizona 85004
Arkansas
  • Group name: Headway Florida Behavioral Health Services, P.A.
  • NPI: 1689260267
  • TIN: 854252623
  • Address: 400 West Capitol Avenue, Suite 1700, Little Rock, Arkansas 72201
California
  • Group name: Headway California Behavioral Health Services, P.C.
  • NPI: 1174292866
  • TIN: 872475176
  • Address: 680 E Colorado Blvd Suite 180 & 2nd floor, Pasadena, CA 91101
Colorado
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 5445 DTC Parkway, Penthouse 4, Greenwood Village, CO 80111
Connecticut
  • Group name: Headway New Jersey Behavioral Health Services, P.C.
  • NPI: 1629660337
  • TIN: 873043970
  • Address: 1000 Lafayette Blvd., Suite 1100, Bridgeport, Connecticut 06604
Delaware
  • Group name: Headway New Jersey Behavioral Health Services, P.C.
  • NPI: 1629660337
  • TIN: 873043970
  • Address: 1000 N. West Street, Suite 1200, Wilmington, Delaware 19801
Florida
  • Group name: Headway Florida Behavioral Health Services, P.A.
  • NPI: 1689260267
  • TIN: 854252623
  • Address: 4651 Salisbury Road Suite 400, Jacksonville, FL 32256
Georgia
  • Group name: New York Medical Behavioral Health Services, P.C.
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 715 Peachtree Street N.E. Suite 100, Atlanta, GA 30308
Hawaii
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 500 Ala Moana Blvd, Suite 7400, Honolulu, Hawaii 96813
Idaho
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 950 Bannock Street, Suite 1100, Boise, Idaho 83702
Illinois
  • Group name: Headway Illinois Behavioral Health Services, PLLC
  • NPI: 1811572589
  • TIN: 862606724
  • Address: 111 W. Jackson Suite 1700, Chicago, IL 60604
Indiana
  • Group name: Headway Michigan Behavioral Health Services, P.C.
  • NPI: 1790377489
  • TIN: 861826692
  • Address: 3815 River Crossing Parkway, Suite 100, Indianapolis, Indiana 46240
Iowa
  • Group name: Headway Michigan Behavioral Health Services, P.C.
  • NPI: 1790377489
  • TIN: 861826692
  • Address: 699 Walnut Street, 4th Floor, Des Moines, Iowa 50309
Kansas
  • Group name: Headway Kansas Behavioral Health Services, P.A.
  • NPI: 1033820410
  • TIN: 884345092
  • Address: 801 E. Douglas Avenue, 2nd Floor, Wichita, Kansas 67202
Kentucky
  • Group name: Headway Florida Behavioral Health Services, P.A.
  • NPI: 1689260267
  • TIN: 854252623
  • Address: 312 S. Fourth Street, Suite 700, Louisville, Kentucky 40202
Louisiana
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 650 Poydras Street, Suite 1400, New Orleans, Louisiana 70130
Maine
  • Group name: Headway New Jersey Behavioral Health Services, P.C.
  • NPI: 1629660337
  • TIN: 873043970
  • Address: 63 Federal Street, Portland, Maine 04101
Maryland
  • Group name: New York Medical Behavioral Health Services, P.C.
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 6701 Democracy Blvd. Suite 300, Bethesda, MD 20817
Massachusetts
  • Group name: Headway New Jersey Behavioral Health Services, P.C.
  • NPI: 1629660337
  • TIN: 873043970
  • Address: 100 Cambridge Street 14th Floor, Boston, MA 02114
Michigan
  • Group name: 
  • NPI: 
  • TIN: 
Minnesota
  • Group name: Headway Michigan Behavioral Health Services, P.C.
  • NPI: 1790377489
  • TIN: 861826692
  • Address: 445 Minnesota Street, Suite 1500, St. Paul, Minnesota 55101
Mississippi
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 232 Market Street, Flowood, Mississippi 39232
Missouri
  • Group name: Headway Michigan Behavioral Health Services, P.C.
  • NPI: 1790377489
  • TIN: 861826692
  • Address: 7280 N.W. 87th Terrace, Suite C-210, Kansas City, Missouri 64153
Montana
  • Group name: Headway Michigan Behavioral Health Services, P.C.
  • NPI: 1790377489
  • TIN: 861826692
  • Address: 5 West Mendenhall Street, Suite 202, Bozeman, Montana 59715
Nebraska
  • Group name: Headway Florida Behavioral Health Services, P.A.
  • NPI: 1689260267
  • TIN: 854252623
  • Address: 1299 Farnam Street, Suite 300, Omaha, Nebraska 68102
Nevada
  • Group name: Headway California Behavioral Health Services, P.C.
  • NPI: 1174292866
  • TIN: 872475176
  • Address: 680 E Colorado Blvd Suite 180 & 2nd floor, Pasadena, CA 91101
New Hampshire
  • Group name: Headway New Jersey Behavioral Health Services, P.C.
  • NPI: 1629660337
  • TIN: 873043970
  • Address: 15 Constitution Drive, 1st Floor, Bedford, New Hampshire 03110
New Jersey
  • Group name: Headway New Jersey Behavioral Health Services, P.C.
  • NPI: 1629660337
  • TIN: 873043970
  • Address: 221 River Street, 9th Floor, Hoboken, NJ 07030
New Mexico
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 500 Marquette Avenue NW, Suite 1200, Albuquerque, New Mexico 87102
New York
  • Group name: New York Medical Behavioral Health Services, P.C.
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 114 Fifth Avenue FL 2, New York, NY 10011
North Carolina
  • Group name: New York Medical Behavioral Health Services
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 8601 Six Forks Road Suite 400, Raleigh, NC 27615
North Dakota
  • Group name: Headway Michigan Behavioral Health Services, P.C.
  • NPI: 1790377489
  • TIN: 861826692
  • Address: 1531 32nd Ave. S., Suite 102, Fargo, North Dakota 58103
Ohio
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 600 Superior Ave. East Fifth Third Building Suite 1300, Cleveland, OH 44114
Oklahoma
  • Group name: Headway Florida Behavioral Health Services, P.A.
  • NPI: 1689260267
  • TIN: 854252623
  • Address: 101 Park Avenue, Suite 1300, Oklahoma City, Oklahoma 73102
Oregon
  • Group name: New York Medical Behavioral Health Services, P.C.
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 10260 SW Greenburg Road, 4th Floor, Portland, Oregon 97223
Pennsylvania
  • Group name: Headway Michigan Behavioral Health Services, P.C.
  • NPI: 1790377489
  • TIN: 861826692
  • Address: 1626 Locust Street, Philadelphia, PA 19103 OR 322 North Shore Drive, Building 1B, Suite 200, Pittsburgh, PA 15212
Rhode Island
  • Group name: Headway New Jersey Behavioral Health Services, P.C.
  • NPI: 1629660337
  • TIN: 873043970
  • Address: 10 Dorrance Street, Suite 700, Providence, Rhode Island 02903
South Carolina
  • Group name: New York Medical Behavioral Health Services, P.C.
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 4000 S. Faber Place Drive, Suite 300, Charleston, South Carolina 29405
South Dakota
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 101 S. Reid Street, Suite 307, Sioux Falls, South Dakota 57103
Tennessee
  • Group name: Headway Florida Behavioral Health Services, P.A.
  • NPI: 1689260267
  • TIN: 854252623
  • Address: 40 Burton Hills Boulevard, Suite 200, Nashville, Tennessee 37215
Texas
  • Group name: New York Medical Behavioral Health Services, P.C.
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 2021 Guadalupe Street Suite 260, Austin, TX 78705
Utah
  • Group name: Headway Colorado Behavioral Health Services, Inc.
  • NPI: 1164014874
  • TIN: 861747274
  • Address: 2825 E Cottonwood Parkway, Suite 500, Salt Lake City, Utah 84121
Vermont
  • Group name: Headway New Jersey Behavioral Health Services, P.C.
  • NPI: 1629660337
  • TIN: 873043970
  • Address: 1 Lawson Lane Suite 200D, Burlington, Vermont 05401
Virginia
  • Group name: New York Medical Behavioral Health Services, P.C.
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 12020 Sunrise Valley Drive, Suite 100, Reston, VA 20191
Washington
  • Group name: New York Medical Behavioral Health Services, P.C.
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 1455 NW Leary Way Suite 400, Seattle, WA 98107
Washington, D.C. (District of Columbia)
  • Group name: New York Medical Behavioral Health Services, P.C.
  • NPI: 1235600834
  • TIN: 832675429
  • Address: 1200 G Street, NW, Suite 800, Washington, D.C., 20005
West Virginia
  • Group name: Headway Florida Behavioral Health Services, P.A.
  • NPI: 1689260267
  • TIN: 854252623
  • Address: 204 8th Street, Marlinton, West Virginia, 24954
Wisconsin
  • Group name: Headway Wisconsin Behavioral Health Services, S.C.
  • NPI: 1437875564
  • TIN: 884186963
  • Address: 1433 N Water Street, Fl 4, Milwaukee, Wisconsin 53202
Wyoming
  • Group name: Headway California Behavioral Health Services, P.C.
  • NPI: 1174292866
  • TIN: 872475176
  • Address: 30 N Gould St Ste 10046 Sheridan, WY 82801

 

 

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