Communicating with your provider


Any clinical concerns, inquiries related to specific services provided, requests to cancel/modify a scheduled appointment, or requests to schedule a follow-up appointment should be directed to your provider via the Messages portal within your Headway account.

If you're reaching out regarding your prescriptions or links for your sessions, please contact your provider directly via the Messages portal.  

Messaging your provider on Headway

To message your provider you can head directly to You can also access the Messages portal via our website.  

  1. Visit
  2. Click your initials in the upper right corner 
  3. Select Messages from the menu
  4. Click on the provider you'd like to message, if you have multiple 

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