Scheduling a session


Scheduling your first session

Each provider has their own preference for how to start treating new clients. Some prefer to start with a ~15 minute introductory phone call (phone consultation), while others will go right to a full session for the first meeting.

You’ll be able to see if a provider starts off with calls or sessions within their profile, and by looking at the green Book session or Book phone call button on the right side of their page. 

After your first conversation, your provider will take care of scheduling future sessions! You’ll be able to determine with them how often you want to see them and find a time that works, whether recurring or not. We recommend discussing this directly with your provider.

Trouble booking a session?

If you're having trouble booking or scheduling a session, please reach out to our support team for additional help getting started. 


Telehealth / virtual sessions

Virtual (telehealth) sessions are an option for almost every insurance plan. Some providers offer virtual in addition to in-person sessions, while others may do all virtual treatment.

Every provider chooses their own platform for virtual sessions, and they’ll send any links or instructions you need to dial in prior to the appointment. 

Trouble accessing your telehealth appointment?

If you're having trouble joining your a session, please reach out to your provider for additional help. 


Scheduling follow-up appointments with your provider

Headway assists clients in setting up their first appointment with a new provider, which we hope will be the start of a long relationship. 

After your first appointment, message your provider directly to schedule all follow-up sessions and / or reschedule an existing session. Your provider's unique booking link is for new clients only, and you cannot book follow up appointments from their profile. 


Contacting your provider

Once you have scheduled a phone consultation or session with a provider on Headway, you are able to contact them directly via the Messages portal while logged into your Headway account. 

You should contact your provider directly via Messages for support with: 

  • Modifying and/or canceling your scheduled appointment 
  • Scheduling a follow-up appointment
  • Any clinical concerns or questions
  • Coding questions (including questions related to session length)
  • Inquiries related to specific services provided (including treatment modalities offered, prescription refills, etc.)

You can explore our other support articles  for inquiries related to insurance benefits, using your Employee Assistance Program benefits (EAPs), updating your account information, and more!

If you'd like to contact Headway support, visit our contact form

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