Clients

• Getting started on Headway
• Explanation of benefits (EOB) and Summary of Benefits & Coverage (SBC)
• Secondary insurance and coordination of benefits
• Using your Blue Cross Blue Shield (BCBS) plan on Headway

• Verifying your identity as a Headway client
• Understanding the claims process: Submission, status, and common delays
• Calling your insurance company
• Communicating with your provider
• First phone consultation with provider
• First appointment with provider

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• Private pay for clients
• Navigating a benefit reset
• How we estimate session costs, and why session costs may change
• Using your FSA, HSA, or HRA on Headway
• Client fees and responsibility
• Payment method

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