Headway’s support team is here to help our community of providers and clients. You can get in touch by submitting a request through our virtual assistant, and we'll get back to you as soon as possible.
Support availability and hours of operation
Our live support team is available Monday through Friday from 8 am to 9 pm ET, and on weekends from 8 am to 7 pm ET.
We're closed on major holidays, but we'll always provide coverage during longer breaks and holidays.
How to contact support
To contact our team, chat with our virtual assistant. You’ll need to log in before submitting a request or chatting.
Logging in helps us:
- Confirm your identity
- Automatically pull in relevant information from your account
- Route your inquiry to the right person
- Track and respond to previous messages in a single thread
Support for users without account access
If you’re unable to log in, you can still reach us. On the contact form, click I can’t access my account to submit a request.
For help resetting your password, see our Account access and password issues article.
Phone support availability
We don't currently offer live phone support (Headway does not have a dedicated inbound phone line). We're actively exploring live support options for the future and will share updates as they become available.
Tracking submitted requests
You can view the status of your support requests via the Requests page in the Help Center. Note: You'll be prompted to log in again to view your requests.