Sigmund is the name of Headway's proprietary platform that serves as your provider portal. This is your one-stop shop for everything you need to do as a provider with Headway. From filling out your intake form to billing your clients, you can navigate there directly from the Sigmund dashboard.
Getting started with Sigmund
When you log into Sigmund, the default homepage will display a dashboard showing what steps you need to take in order to complete setting up your practice on Headway. Anything completed will have a checkmark next to it, and anything started (but not completed) will have a note that says In progress.
From the Sigmund sidebar, you can access the Help Center and Headway Academy. Here you can find helpful articles and videos, on a wide range of topics!
Navigating within Sigmund
Using the left sidebar on the Sigmund homepage, you can navigate to the following pages that you'll need for your day-to-day as a Headway provider.
Listed below are help center articles that can help explain each section of Sigmund:
- Calendar
Your calendar is where you can manage your calendar availability so clients can start booking with you, but only at the times that you designate. You can also import your Google or Outlook calendar into Sigmund, or export and sync your Sigmund calendar externally!
- Clients
Providers can transfer over clients that they have been seeing, prior to signing up for Headway. Add your clients into Sigmund via the Clients tab (you can always archive them).
- Payments
Of course, getting paid is an important part of the provider experience at Headway. We handle collecting payment from your clients and then issue you a batched payout twice a month! Use the Payments section to get your bank account added.
- Messages
You can communicate with your clients via any HIPAA-compliant way you'd like, but you can utilize our messaging feature directly from Sigmund as well. If you're interested in learning more about how Headway communicates with your clients and the experience they have, take a look at our article called Headway's client experience.
- Insurance Status
Visit the Insurance status tab and you can see when you can expect to begin sessions with clients via Headway.
Some insurance companies are more reliable and consistent than others — we do our very best to predict when you’ll be credentialed, but sometimes things are held up on their end that are out of our control. While we can’t fully control the timeline, we’re committed to giving you updates as we get them.
- Form library
Within the Form library, you can find templates for practice policies, informed consent, and more. You'll also have the option to create your own forms.
- Settings
In Settings, you'll be able to edit your client facing profile and telehealth / office locations, referral settings, billing information, working hours, and contact information.
- Contact us
Have additional questions? Click Contact us to chat with our support team or get quick answers from our virtual assistant.
- Refer a provider
Join our Provider Referral Program to earn rewards by spreading the word about Headway to providers in your network.
- More
Click here to visit Headway Academy and Help Center, and more.
Learn more
Visit Headway Academy to access courses designed to help you get started and be successful on Headway.
Our onboarding team also hosts a weekly webinar that walks through the Headway provider portal, Sigmund.
During the session, a team member demos key features and workflows to help you feel confident using Headway for your practice – and there’s dedicated time for live Q&A so you can get your specific questions answered in real time.
Sign up for a session here: Sigmund 101: Introduction to Headway’s EHR.