All Headway providers are required to have an “after hours” phone line available. Our agreement with our insurance partners includes meeting carrier-specific requirements and state regulations.
Providers will need to share a monitored and confidential phone line with all of your clients at the start of sessions.
The phone line voicemail recording requirements include the following language:
- "A confidential and monitored voicemail"
- "I will check the voicemail daily on business days and attempt to respond by the end of the next business day"
Confidential voicemail services
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