BCBS MA virtual network

Updated

The BCBS MA virtual network allows providers outside of Massachusetts to see BCBS MA clients within a state the provider is licensed in and credentialed with through Headway. These clients can only be seen virtually.

This means that BCBS MA clients have more options when booking with providers, and providers have the opportunity to expand their reach to new clients. 

An important note on eligibility

You cannot live in and/or be credentialed in Massachusetts to join this virtual network. Your client cannot live in Massachusetts to be seen through the BCBS MA virtual network. 

How it works

As a provider in the virtual network, you are not officially credentialed with BCBS MA, but can see clients with BCBS MA insurance via telehealth within the state you practice in on Headway.

To hold in-person sessions with BCBS MA clients, please ensure you are credentialed with your local state’s BCBS affiliate. You can review the carriers you’re credentialed with on your Insurance Status page

 

Eligibility

Here’s who is eligible to join the BCBS MA virtual network:

  • Providers who are licensed and live with a Headway state, and credentialed with at least one carrier
  • Providers who do not live in Massachusetts
  • Providers who are not practicing on Headway in Massachusetts
  • Providers who do not hold an LP/LCAT/addiction license
  • Providers who practice on Headway virtually (in-person + virtual is allowed)

Some examples

✅ If you are an LMFT provider credentialed in New York and fully credentialed with Cigna, practicing virtually and in-person, you can join the BCBS MA virtual network

✅ If you are an LMFT provider credentialed in New York and fully credentialed with Cigna, practicing virtually and in-person, you can see clients with BCBS MA insurance who live in New York

❌ If you are an LMFT provider credentialed in Massachusetts and fully credentialed with Cigna, practicing virtually and in-person, you CANNOT join the BCBS MA virtual network. This is because you are credentialed in MA already. 

❌ If you are an LMFT provider credentialed in New York and fully credentialed with Cigna, practicing virtually and in-person, you cannot see a BCBS MA client located in Massachusetts. This is because the client must be located in the same state you are practicing in (in this case, New York). 

 

Rates

You can view the rates for BCBS MA virtual sessions on your rates and agreements page.

 

Holding in-person sessions with these clients

If you would like to see a BCBS MA client in person, you must be credentialed with the local Blue plan. 

For example, a provider in Georgia must be credentialed Anthem BCBS Georgia in order to see BCBS MA clients for in-person sessions.

 

Joining the virtual network

All eligible providers have automatically been opted in. Beginning August 1st, 2023, all eligible providers will see the BCBS MA virtual network reflected on their Insurance Status page.

 

Opting out of the virtual network

If you do not wish to participate in the BCBS MA virtual network, you can opt out at any time by visiting your Insurance Status page and clicking the “Opt out” button.

 

FAQs

How do I know if I have a client with BCBS MA insurance?

You can view what specific insurance your client has by visiting your client roster.

What if I am already credentialed with my state’s local Blue plan?
You're still eligible to join the BCBS MA virtual network. In these cases, virtual appointments will be paid under BCBS MA virtual rates. In-person sessions will be paid out under the local Blue plan rates.

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