This feature is currently in beta and live for Headway providers licensed in Florida and Massachusetts.
About this feature
“Thanks” messages are a way for your clients to directly share their appreciation with you and highlight how your approach to care has positively impacted their lives.
In the future, we’ll also give you the option to display your “Thanks” anonymously on your Headway profile, to help you better stand out to new clients who would be a good fit for your practice. This is one of the most commonly requested features from clients searching on Headway.
Which clients are able to send Thanks
As of today, we are only requesting Thanks from your clients who:
- Were referred by Headway and/or booked their first appointment with you on Headway
- Have had at least eight sessions on Headway with you
We are not currently requesting Thanks from clients who you added / imported to Headway.
How we capture Thanks from clients
Client experience
- Clients receive Thanks requests via email after their 8th confirmed session with you, and reminders after their 10th and 12th session if they’ve yet to submit. To protect the client experience, we limit outreach to your clients to a maximum of one Thanks request each week and three Thanks requests total.
- Clients submit their Thanks through our online submission form. They’ll be required to consent to our HIPAA authorization before submitting each Thanks.
Provider experience
- We’ll notify you via email each time you receive a Thanks.
- You’ll be able to view all your Thanks in the Home tab of your Headway portal. The Thanks section of the Home tab will not appear until you receive your first Thanks.
Explaining Thanks to your clients
Clients may reach out asking if they should use our form to send you a Thanks. If you’re comfortable, you’re more than welcome to use some version of this message:
I’d love it if you could leave me a Thanks! It’ll be sent to me directly and tell me what’s going well with our sessions. More importantly, I’ll be able to display your Thanks anonymously on my Headway profile in the near future. This will help me better stand out to new clients on Headway who might be a good fit for my practice.
Are client responses anonymous?
A client’s Thanks will be shared with you with their name attached. But any Thanks displayed on your profile in the future will be fully anonymous. It’s not yet possible to display your Thanks on your profile, but we’ll notify you in advance once this is available.
To ensure clients are aware of how their Thanks will be shared, we make this clear in the online Thanks submission portal and require that they accept our HIPAA Release before submitting each Thanks.