In January 2026, Lucet Behavioral Health, Florida Blue’s network administrator, updated its office requirements to ensure that care gets provided to members from HIPAA-compliant commercial locations. To remain compliant with these revised standards, Headway must confirm that all office locations participating in its Florida Blue network meet Lucet’s updated guidelines.
Lucet's Florida Blue office guidelines
To render in-person services, providers must have an office that meets the following criteria:
- Commercial service address (no churches)
- Non-residential (even when the residential location has a separate office area e.g., garage, office room)
- Actively used in-person appointments (no prior offices)
- Must have a private area with a closable door to ensure member privacy
If your practice location doesn't meet these requirements
Headway is unable to authorize service locations that do not meet Lucet’s office guidelines. If you do not have a service location that meets these guidelines, you will only be eligible to offer virtual care to Florida Blue members.
If you archive your practice location, you will remain credentialed with Florida Blue through Headway, but your status will be updated to virtual-only. This allows you to continue seeing Florida Blue members in Florida via telehealth.
If you secure a new office location in the future and would like to offer in-person services again, you can add the address in Sigmund and reach out to our credentialing team.
Appeals
If you believe your office address was incorrectly flagged and complies with the Florida Blue Office Guidelines, please submit photos of your office space along with a brief 2–3 sentence description of your setup. Our credentialing team will review your submission and contact you with any follow-up questions and a final decision regarding your care location, if needed.