Scribe is Headway's AI note assistant. It takes your written session summary and generates a structured, insurance-compliant progress note for you to review and sign.
If you’d like to learn more about AI notes generated from a Headway telehealth transcript, please visit this article. As a reminder, we will not be pulling any personal data or information.
Early access: Scribe for intake notes is currently available to a limited group of providers. If you're in the group, you'll see the option during session confirmation for a client's first appointment. We will be rolling out Scribe's functionalities to more providers soon.
All talk therapists continue to have access to Scribe’s summary-based and transcript-based notetaking for progress notes.
How it works
To use Scribe’s notes generated from written summary:
- During session confirmation, select whether you're completing an intake note or a progress note, then select Fill out template powered by Scribe when selecting note type.
- You'll see a screen for you to input a summary of the session, you can paste in your raw session notes and if you’re filling out a progress note, choose if you'd like to pre-fill relevant sections from the last session's progress note.
As a reminder, you should only have one signed note per session in the client record. Attesting and signing the note in Headway will save and store the note to the client record.
Want to try it out? Visit our demo of Scribe.
Data and security
This feature has been designed with privacy and security in mind. Legal, privacy and security policies are in place to ensure that the data involved in the use of this feature is appropriately managed in accordance with applicable data privacy frameworks, including HIPAA.
We partner with Anthropic and use their latest HIPAA compliant models to power this feature. We have a zero data retention policy with Anthropic so it doesn't store your session summary anywhere, nor will it use it to retrain the model.
How much it costs to use AI-assisted notes
Scribe is included at no extra cost - it’s automatically available if you choose to use it.
Benefits of Sribe
We're building AI-powered notes to help you save time on documentation so you can spend more time focusing more on patient care. We know that creating thorough, insurance-compliant intake and progress notes can take time. Our goal is to save time while maintaining high-quality documentation that meets clinical standards and payer requirements.
Why we’re launching AI-assisted notes
We're building AI-powered notes to help you save time on documentation so you can spend more time focusing more on patient care. We know that creating thorough, insurance-compliant progress notes can take time. Our goal is to save time while maintaining high-quality documentation that meets clinical standards and payer requirements.
This feature has been designed with privacy and security in mind. Legal, privacy and security policies and controls are in place to ensure that the data involved in the use of this feature is appropriately managed in accordance with applicable data privacy frameworks, including HIPAA.
How to provide feedback
It’s important to always review and edit every Scribe-generated note draft, and provide feedback on the experience if you have it. To provide feedback, please use the feedback module to let us know how the tool is working, which will appear on the bottom left of the page after you write your note.
Talking to your clients about AI use in your practice
For Scribe’s note generated from your written summary, you don't need to get consent from patients, since this notetaking type only relies on your session summary. However, if you want to have a conversation with your patients, here are some responses we've drafted to common questions your clients might ask.
“I use Scribe, Headway's AI note assistant, to help streamline my documentation and meet the requirements set by insurance companies, so I can focus more on our sessions and less on administrative tasks. It helps me organize my notes efficiently while ensuring accuracy and consistency so your insurance claims can be paid in a timely fashion.”
“All of the information included in the Scribe-generated progress note has been reviewed and confirmed by me. You can always request to see your progress notes as you are entitled to them in accordance with HIPAA.”
If you’re interested in learning more about AI transcription notetaking with Scribe, see this article that walks you through how it works.
Looking for more support?
Our onboarding team covers Scribeand Headway’s telehealth features in a weekly live webinar. A team member will walk through how to use these tools step-by-step and share best practices to streamline your workflow. These sessions also have dedicated Q&A so you can get your specific questions answered in real time.
Sign up for a session here: Sigmund 101: Introduction to Headway’s EHR.