Website account creation guide
Visit the guide and follow the step-by-step instructions to create an account on the Military OneSource website: Military OneSource Website Account Creation Guide.
Zoom for Government resource guide
The following resource guide reviews how to utilize ZoomGov.com: Zoom for Government Resource Guide.
How sessions work
Once enrolled with Military OneSource, you’ll be ready to see clients and earn $100 per 45 min session (similar to EAP). However, managing clients from Military OneSource is a bit different than other plans.
How to manage Military OneSource clients on and off Headway:
- [Off-Headway] Receive referral via phone: An MOS triage consultant will call you with a referral. Once you accept the referral, you will be able to schedule the first session with the client. More details will be shared during training.
- [On-Headway] Add client: After accepting the referral, you must add the MOS client to your HW client list using available patient data (i.e., name, email, phone, eCMS case ID, Zoom for government link).
- [On-Headway] Manage session: Create and manage your MOS session through the Headway calendar.
- [Off-Headway] Conduct session: Conduct the MOS session using the provided government Zoom link. More details will be shared during training.
- [Off-Headway] Complete required actions for session billing on secondary government platform: Complete the Case Activity Report (CAR) form to bill the session. More details will be shared during training.
- [On-Headway] Confirm session on Headway to receive payment: Be sure to confirm the session on Headway after completing CAR form to trigger payments on Headway's normal payment schedule.
As we continue the partnership, we'll let you know if there are any specific steps or changes to the session scheduling & confirmation process.
Payments
For each completed MOS session, you'll earn $100. To trigger payment for a completed session, you must:
- Complete a Case Activity Report (CAR) billing form to confirm sessions off of Headway on a secondary government platform.
- Log into the Headway provider portal to confirm and attest to the appointment
After completing the above actions, payments will be paid out on Headway's normal payment schedule.
Cancellations and no-shows cannot be billed on or off of the Headway platform, but you'll still need to document them through the CAR billing form.
CAR form documentation
For information on the Case Activity Report, visit the guide: Military OneSource Network Providers Secondary Data System (SDS) and Case Activity Report (CAR) Form Resource Guide.
For information specifically on Headway's billing information, visit the info sheet: Headway Billing Entity and NPI by State.
Headway's risk assessment training guide and template
This training guide applies to all Headway providers delivering behavioral health
services through the Military OneSource (MOS) program: Military OneSource Risk Assessment.