The Employee Assistance Program (EAP) is a health and wellness service paid for by an employer. It is designed to provide assessment and referral, as well as a brief counseling intervention for members and/or their families.
EAPs accepted on Headway
Headway can enter EAP info for clients with Optum or Cigna plans nationwide. We’re also now able to support Anthem’s EAP for Bank of America employees.
Please note, our partnership with Anthem is beginning with Bank of America clients and only inclusive of Bank of America today.
Provider types accepted
For Optum, only master level clinicians (i.e. master’s level Psychologist, LCSW, LPC, LMHCs) can accept EAPs. Optum does not allow doctoral level Psychologists (i.e. PhD, PsyD), Nurse Practitioners, or Psychiatrists (i.e. MD, DO) to accept EAPs through Headway.
For Cigna, doctoral level Psychologists or master’s level clinicians can accept these EAPs. Cigna does not allow Nurse Practitioners or Psychiatrists to accept Cigna EAPs.
For Anthem Bank of America EAP, only clinical psychologists and master level clinicians (i.e. master’s level Psychologist, LCSW, LPC, LMHCs) can accept this EAP.
You must be credentialed with Cigna, Optum, and/or Anthem in order to accept EAPs.
Learn more about how each EAP is used on Headway
To learn more about Optum and Cigna EAPs, visit: Cigna and Optum EAPs.
To learn more about Anthem Bank of America EAP, visit: Anthem Bank of America EAP.